Why Customer Retention Will Make Or Break Your E-Commerce Business In 2025

Forbes Technology Council

Customer acquisition costs (CAC) have increased significantly over the past decade. E-commerce brands are now losing $29 for every acquired customer, compared to just $9 back in 2013. Several factors are at play here.

Fill in the form to download

Customer acquisition costs (CAC) have increased significantly over the past decade. E-commerce brands are now losing $29 for every acquired customer, compared to just $9 back in 2013. Several factors are at play here.

See Cohora in action

Request your personalized demo and discover how we transform your customer data into a powerful, automated retention engine that turns one-time buyers into lifelong brand advocates.
Get a Demo
Cohora enables brands to connect emotionally with their customers within a first-party brand-owned customer network that drives greater brand advocacy and behavioral-based loyalty.
Follow us
Solutions
Engagement-Driven AcquisitionZero-Party Data Collection & EnrichmentAI-Driven Loyalty EngineCustomer Advocacy ActivationRetail Media EnablementContent BuilderPerformance Measurement
Platform
FeaturesDesign builderOmni-channel Distribution & Rewards
Resources
BlogsFAQsAbout us
Cohora Inc. © 2025. All Rights Reserved.
Privacy policyCookie policy