Zero-Party Data for Personalization

Deliver Hyper-Personalized Experiences With Zero-Party Beauty Data

Beauty shoppers expect brands to understand their needs from shade and undertone to skin concerns, ingredient preferences, and routine gaps. But most brands rely on inferred behavior, guesswork, or one-time quizzes that stop updating after completion. Cohora continuously collects and refreshes zero-party beauty data, turning every interaction into a real personalization signal your lifecycle, onsite, and product recommendations can act on.

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Without this level of detail, recommendations feel generic, routines stall, and first-time buyers rarely convert into loyal repeat customers.
The Problem

Beauty personalization breaks down when brands lack insight into:

Shade ranges and undertones
Skin type and skin concerns
Ingredient preferences and sensitivities
Product finishes and formats customers actually prefer
Where customers are in their AM/PM routines
What categories they’re exploring next
Zero-party data fixes the root issue by giving you the exact insights needed to deliver relevant, timely, and high-intent journeys.
Why It Matters

Cosmetics and skincare are driven by fit, precision, and confidence. When brands get personalization wrong:

Shade recommendations miss → returns increase
Routine education falls flat → usage drops
Cross-sell/upsell attempts misfire → LTV stalls
Early-stage buyers leave after their first purchase
cohora

How Cohora Helps

Cohora captures the beauty-specific data missing from traditional CRM, ESP, or loyalty platforms — then continuously enriches customer profiles as they engage with your brand.

What Cohora Collects

Skin type & concerns
Undertones and shade ranges
Ingredient preferences / sensitivities
Routine order (AM/PM) + missing steps
Finish & format preferences
Category intent signals
Step bt step

How it works

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Collect high-intent signals through natural interactions

Quizzes, polls, tutorials, reviews, UGC, and routine builders gather data without friction.

Profiles update dynamically

A customer’s profile evolves with every interaction — no more static quizzes.

Personalization engines finally get the inputs they need

Cohora pushes structured attributes into your ESP, CRM, and onsite tools.

Customers receive tailored recommendations, routines, and content

Every touchpoint becomes more relevant and more likely to convert.

Insights compound over time

Zero-party profiles become a strategic asset for segmentation and retention.

The Outcome

Zero-party data transforms beauty personalization from guesswork into precision.

Your customers get experiences that feel tailored, accurate, and confident — and your brand earns higher engagement, better retention, and more predictable revenue.

Measured Lift

Proven Impact

  • 8–14% lift in repeat revenue
  • Stronger conversion on complexion products
  • Higher cross-sell acceptance rates
  • Faster time-to-second purchase
  • Improved replenishment accuracy
Real Examples

How Brands Use It

  • A “Routine Builder” that identifies missing steps and recommends products accordingly
  • Shade-match journeys that map UGC tutorials to a shopper’s undertone
  • Ingredient-aware segmentation for sensitive-skin buyers
  • Personalized replenishment flows tied to product type + customer behavior
  • Cross-sells based on routine gaps instead of generic category pushes
KPIs

KPIs Improved

  • Repeat purchase rate
  • AOV on personalized journeys
  • Product match accuracy
  • Personalized campaign conversion
  • Time-to-second-purchase
  • Profile completeness
The outcome

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Want personalization that actually reflects how your customers shop?

Book a demo and see how Cohora collects and activates zero-party beauty data.
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