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Create engaging customer experiences and content post-transaction that drives measurable impact on customer retention, CLV, loyalty and revenue.
Measure and optimize post-transaction engagement. A 5% increase in customer retention rates results in 25% -95% increase in profits.
–HBS
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57% of consumers are willing to spend more with brands that shift from a transactional strategy to a relationship one.
–Forbes
Stop wasting money on top-of-the funnel efforts. Acquiring a new customer is 25x more expensive than keeping an existing one.
Open a direct channel of communication and see 22x more engagement from user-generated content.
Quantify and measure the value of non-transactional engagement by bringing the conversation home, where you have more control over the customer experience and can gather more in-depth data, such as user behavior, preferences, and interactions. Tailor experiences specific to individual customers to accurately measure and nurture customer loyalty.
Learn MoreEngagement touchpoints that are designed to engage customers on a personal level post-purchase, leaving a lasting impression and fostering a sense of connection. These microinteractions can occur at different stages of the customer journey and allow for the collection of zero-party data and user-generated content.
Harness the power of ratings and reviews to not only gain valuable insights into customer sentiment but also to effectively segment customers and stimulate meaningful conversations. Analyze the content of reviews to identify trends, common pain points, and areas of improvement. Encourage conversations by actively engaging with customers who leave reviews, this two-way communication can foster trust, loyalty, and a sense of community around the brand.
Learn MoreAutomate the process of collecting, analyzing and acting on customer data so you can provide hyper-personalized interactions for every single consumer at scale.
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Gain real-time insights through polls, surveys, and quizzes to help inform business decisions around product innovation, inventory management, messaging, and more.
Learn MoreIncentivise customer interaction with games, contes, scratch and reward them for participation and gain metrics around retention typically not measurable for e-commerce.
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