We are focused on changing the game for e-commerce by bridging the relationship gap between brands and their customers post-purchase. Our platform enables brands to build a direct connection to their customers and activate retention efforts to better understand and improve loyalty ROI, increase CLTV, and empower brand advocacy.
When you give your customers a place to connect with each other and your brand directly, they become your biggest fans.
A 5% increase in customer retention rates results in 25% -95% increase in profits.
57% of consumers are willing to spend more with brands that shift from a transactional strategy to a relationship one.
Acquiring a new customer is 25x more expensive than keeping an existing one.
Opens a direct channel of communication. Brands see 22x more engagement from user-generated content.
Collect zero-party data by providing customers with a place to create, engage with, and share content within your own brand’s domain. Continuous dialogue and engagement activities enhance static first-party customer data and fuels Cohora’s segmentation engine.Learn More
Not all customers are created equal. Reward and encourage engagement outside of just transactions. By providing added value through personalized offers, rewards, and exclusive perks, e-commerce brands can increase customer retention and reduce the likelihood of customers switching to competitors.
Segmentation loses credibility quickly when it doesn’t adapt to the ever-changing consumer. Segmentations do come with an expiration date and it’s difficult to know when to refresh a segmentation or declare it dead.Learn More
Automate the process of collecting, analyzing and acting on customer data so you can provide hyper-personalized interactions for every single consumer at scale.Learn More
Gain real-time insights through polls, surveys, and quizzes to help inform business decisions around product innovation, inventory management, messaging, and more.Learn More
Incentivise customer interaction with games, contes, scratch and reward them for participation and gain metrics around retention typically not measurable for e-commerce.Learn More