Unify Customer Engagement

Quantify and measure the impact of non-transactional behavior on retention and customer lifetime value.
  • Activate your existing customer base
  • Enable two-way dialogue
  • Create personalized engagements at scale
  • Create an always-on customer panel
zero-party data

Measure Retention

The average e-commerce retention rate is only 33%. This means there is significant untapped potential in your existing customer base.
  • Build micro-interaction loyalty
  • Identify high value customer segments
  • Automate post-transaction engagement flows
  • Measure loyalty ROI
segmentation

Grow Ecommerce Revenue

Reward and encourage the behaviors that matter by connecting user behavior, loyalty, and value.
  • Increase organic growth by 20-30%
  • Increase customer lifetime value by 10-25%
  • Gather zero-party data
personalized customer experiences
link to news articlenews article linkarticlearticle in publication

Unleash the power of post-transaction engagement.

Create engaging customer experiences and content post-transaction that drives measurable impact on customer retention, CLV, loyalty and revenue.

revenue growth
Grow revenue

Measure and optimize post-transaction engagement. A 5% increase in customer retention rates results in 25% -95% increase in profits.
–HBS

increase CLV
Increase CLTV

57% of consumers are willing to spend more with brands that shift from a transactional strategy to a relationship one.
–Forbes

lower acquisition costs
Lower costs

Stop wasting money on top-of-the funnel efforts.  Acquiring a new customer is 25x more expensive than keeping an existing one.

improve customer experience
Improve CX

Open a direct channel of communication and see 22x more engagement from user-generated content.

Engage smarter, grow faster

Know the value of their love

Value-based loyalty

Quantify and measure the value of non-transactional engagement by bringing the conversation home, where you have more control over the customer experience and can gather more in-depth data, such as user behavior, preferences, and interactions. Tailor experiences specific to individual customers to accurately measure and nurture customer loyalty.

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microinteraction touchpoints

Post Purchase engagement

Engagement touchpoints that are designed to engage customers on a personal level post-purchase, leaving a lasting impression and fostering a sense of connection. These microinteractions can occur at different stages of the customer journey and allow for the collection of zero-party data and user-generated content.

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loyalty ROI
Microinteraction Rewards
Dynamic Segmentation

Reviews and Ratings

Harness the power of ratings and reviews to not only gain valuable insights into customer sentiment but also to effectively segment customers and stimulate meaningful conversations.  Analyze the content of reviews to identify trends, common pain points, and areas of improvement. Encourage conversations by actively engaging with customers who leave reviews, this two-way communication can foster trust, loyalty, and a sense of community around the brand.

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Real One-to-One Personalization

AI-powered personalized experiences

Automate the process of collecting, analyzing and acting on customer data so you can provide hyper-personalized interactions for every single consumer at scale.

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customer insights
always on customer research panel
Always on Customer Panel

Gain real-time insights

Gain real-time insights through polls, surveys, and quizzes to help inform business decisions around product innovation, inventory management, messaging, and more.

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Microinteraction Rewards

Incentivise customer interaction

Incentivise customer interaction with games, contes, scratch and reward them for participation and gain metrics around retention typically not measurable for e-commerce.

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Microinteraction Rewards
integrations

Plug-n-play integrations with your business tools

We will plug into any eCommerce, CDP or CRM platform that you currently have – breathe life into your partners and customer relationships and drive traffic to eCommerce channels. Enable community members to instantly add a product to their cart on your eCommerce store, expediting the purchasing process and optimizing sales opportunity.
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ACTIVATE. RETAIN. GROW.

Are you ready to engage your superpower?

Schedule a call to learn how to drive measurable and predictable retention & growth.
Our team of experts can help jump start your post-conversion engagement optimization.
Get a Demo