We are focused on changing the game for e-commerce by bridging the relationship gap between brands and their customers post-purchase. Our platform enables brands to build a direct connection to their customers and activate retention efforts to better understand and improve loyalty ROI, increase CLTV, and empower brand advocacy.
When you give your customers a place to connect with each other and your brand directly, they become your biggest fans.
A 5% increase in customer retention rates results in 25% -95% increase in profits.
–HBS
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57% of consumers are willing to spend more with brands that shift from a transactional strategy to a relationship one.
–Forbes
Acquiring a new customer is 25x more expensive than keeping an existing one.
Opens a direct channel of communication. Brands see 22x more engagement from user-generated content.
Collect zero-party data by providing customers with a place to create, engage with, and share content within your own brand’s domain. Continuous dialogue and engagement activities enhance static first-party customer data and fuels Cohora’s segmentation engine.
Learn MoreNot all customers are created equal. Why should your low value customers be treated the same as high value. Gain visibility into the ROI on your customer loyalty approach.
Adapts to changing customer behaviors. needs, preferences, and interactions to improve customer experience and personalization efforts.
Learn MoreOptimize user-generated content to fuel our AI engine for automated trigger based campaigns aimed at fostering brand advocacy to drive organic growth.
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Gain real-time insights through polls, surveys, and quizzes to help inform business decisions around product innovation, inventory management, messaging, and more.
Learn MoreIncentivise customer interaction with games, contes, scratch and reward them for participation and gain metrics around retention typically not measurable for e-commerce.
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