Engage your superpower

Increase customer lifetime value and reward engagement for better ROI.
  • Enable two-way dialogue
  • Collect zero-party data
  • Optimize user-generated content
  • Create an always-on customer panel

Retain Customers

Increase customer lifetime value and reward engagement for better ROI.
  • Drive microinteraction loyalty
  • Increase CLTV
  • Measure loyalty ROI
  • Automate behavior triggered campaigns

Grow Organically

Optimize user-generated content and empower your brand advocates to unleash an always-on acquisition channel.
  • Reduce acquisition costs
  • Increase awareness and reach
  • Enable customer driven promotions across platforms

Empower your most valuable asset

We are focused on changing the game for e-commerce by bridging the relationship gap between brands and their customers post-purchase. Our platform enables brands to build a direct connection to their customers and activate retention efforts to better understand and improve loyalty ROI, increase CLTV, and empower brand advocacy.

When you give your customers a place to connect with each other and your brand directly, they become your biggest fans.

Grow revenue

A 5% increase in customer retention rates results in 25% -95% increase in profits.
–HBS

Boost retention

57% of consumers are willing to spend more with brands that shift from a transactional strategy to a relationship one.
–Forbes

Lower costs

Acquiring a new customer is 25x more expensive than keeping an existing one.

Improve satisfaction

Opens a direct channel of communication. Brands see 22x more engagement from user-generated content.

solutions

Connect emotionally with your customers

Zero-party Data

Collect zero-party data

Collect zero-party data by providing customers with a place to create, engage with, and share content within your own brand’s domain. Continuous dialogue and engagement activities enhance static first-party customer data and fuels Cohora’s segmentation engine.

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Value-Based Loyalty

Reward engagement

Not all customers are created equal. Reward and encourage engagement outside of just transactions. By providing added value through personalized offers, rewards, and exclusive perks, e-commerce brands can increase customer retention and reduce the likelihood of customers switching to competitors.

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Dynamic Segmentation

Adapt to changing behaviors & preferences

Segmentation loses credibility quickly when it doesn’t adapt to the ever-changing consumer. Segmentations do come with an expiration date and it’s difficult to know when to refresh a segmentation or declare it dead.

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Real One-to-One Personalization

AI-powered personalized experiences

Automate the process of collecting, analyzing and acting on customer data so you can provide hyper-personalized interactions for every single consumer at scale.

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Always on Customer Panel

Gain real-time insights

Gain real-time insights through polls, surveys, and quizzes to help inform business decisions around product innovation, inventory management, messaging, and more.

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Microinteraction Rewards

Incentivise customer interaction

Incentivise customer interaction with games, contes, scratch and reward them for participation and gain metrics around retention typically not measurable for e-commerce.

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Microinteraction Rewards
integrations

Plug-n-play integrations with your business tools

We will plug into any eCommerce, CDP or CRM platform that you currently have – breathe life into your partners and customer relationships and drive traffic to eCommerce channels. Enable community members to instantly add a product to their cart on your eCommerce store, expediting the purchasing process and optimizing sales opportunity.
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Activate. Retain. Grow.

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